Sales: (888) 710-1785
- Service: 888-420-0599
- Parts: 888-420-0596
Print
Our customers put it in writing...
Lake Norman Chrysler Jeep Dodge is very proud of the level of customer service we provide. Our dealership has become the first and only Dealer Rater Certified Chrysler Jeep Dodge dealership in the Carolinas and we are excited to share the feedback we have received with you. Dealer Rater is an independent site providing consumer reviews of automotive dealerships. Please click the link below to read the latest reviews about Lake Norman Chrysler Jeep Dodge and to share your own experiences.
Read More Reviews on DealerRater.com
3/1/2010
The overall experience was great. I did feel it took quite awhile for the financial part of the purchase to be completed. We paid cash for the vehicle and it still took almost 30 minutes before the financial representative came to meet with us to finish the transaction. Other than that, the experience was great. Thanks!
The overall experience was great. I did feel it took quite awhile for the financial part of the purchase to be completed. We paid cash for the vehicle and it still took almost 30 minutes before the financial representative came to meet with us to finish the transaction. Other than that, the experience was great. Thanks!
hberi7
Charlotte, NC
Charlotte, NC
3/1/2010
I was looking at 2 vehicles, the Wrangler Jeep Unlimited 4X4 and a Used Range Rover. Obviously vehcles at either end of the spectrum. After our experience with K.J. I wished he were selling the Range Rovers. He was incredibly professional, very polite and courteous. He did everything right and I hated not to buy a vehicle from him. I am in sales myself and know a good salesperson when I see one! He negotiated with me, and gave me his best price. He followed up and was very thorough. Unfortunately, I was pretty sold on the Range Rovers before we looked at the Jeeps. My boyfriend does still want a Jeep though, so if I ever am in the market for one I will buy from K.J. and I will recommend him to anyone in the market for the vehicles he sells. Give him a raise - he deserves it!
I was looking at 2 vehicles, the Wrangler Jeep Unlimited 4X4 and a Used Range Rover. Obviously vehcles at either end of the spectrum. After our experience with K.J. I wished he were selling the Range Rovers. He was incredibly professional, very polite and courteous. He did everything right and I hated not to buy a vehicle from him. I am in sales myself and know a good salesperson when I see one! He negotiated with me, and gave me his best price. He followed up and was very thorough. Unfortunately, I was pretty sold on the Range Rovers before we looked at the Jeeps. My boyfriend does still want a Jeep though, so if I ever am in the market for one I will buy from K.J. and I will recommend him to anyone in the market for the vehicles he sells. Give him a raise - he deserves it!
Erin Casey
Greensboro, NC
Greensboro, NC
2/28/2010
I stopped by the dealership to check out their inventory of Dodge Pickup trucks. After looking at a new one and knowing it was outside my price range Scott showed me a truck that just got traded in that was still being detailed. Scott showed my a very nice 2007 Dodge 1500 quad cab, Thunder road edition with only 11,500 miles, not to mention it was "Certified". I knew at that point that a truck like that would not last long on the lot. With Scotts help I was able to get close to the price I wanted on my trade-in (2005 toyota Matrix) and a deal was made. I delt with a lot of people there that afternoon, all were knowledable and helpful. When buying vehicles in the past I always dreaded going to see the Finance manager (aka. "Lienance manger"). This time it was no problem. There was no "upsale", no bulls**t. I signed the documents and I was done in under 2 hours with everything. They even let me drive the new vehicle home to bring back the title to my trade -in and my cash deposit the next morning, I must look trust worthy or something. Anyway, I would recomend this dealership to my friends and family if they're looking for a new or good used vehicle.
I also look forward to my Free Car Washes! Thanks for your Help Scott!
I stopped by the dealership to check out their inventory of Dodge Pickup trucks. After looking at a new one and knowing it was outside my price range Scott showed me a truck that just got traded in that was still being detailed. Scott showed my a very nice 2007 Dodge 1500 quad cab, Thunder road edition with only 11,500 miles, not to mention it was "Certified". I knew at that point that a truck like that would not last long on the lot. With Scotts help I was able to get close to the price I wanted on my trade-in (2005 toyota Matrix) and a deal was made. I delt with a lot of people there that afternoon, all were knowledable and helpful. When buying vehicles in the past I always dreaded going to see the Finance manager (aka. "Lienance manger"). This time it was no problem. There was no "upsale", no bulls**t. I signed the documents and I was done in under 2 hours with everything. They even let me drive the new vehicle home to bring back the title to my trade -in and my cash deposit the next morning, I must look trust worthy or something. Anyway, I would recomend this dealership to my friends and family if they're looking for a new or good used vehicle.
I also look forward to my Free Car Washes! Thanks for your Help Scott!
repoman
Huntersville, NC
Huntersville, NC
2/26/2010
When it to take a look at used jeeps. Initial contact was via email and received feedback instantly. I was thankful Tracy was able to deal with me a lot over the phone/email as I was stuck in the office.
When I went to the dealer I was greeted with a warm reception and offered snack and a drink.
When starting to talk about the vehicles and what I was looking for Tracy was extremely responsive to my questions to see what we can work out. When we were dealing with the numbers everything was in black and white. No gimmicks or tricks to try to confuse the actual purchase of the car. All costs/fees/rates were on the paper and clearly defined. No games/hassle and was extremely pleased with the experience and would highly recommend Tracy and the dealer to friends and family.
Thanks
When it to take a look at used jeeps. Initial contact was via email and received feedback instantly. I was thankful Tracy was able to deal with me a lot over the phone/email as I was stuck in the office.
When I went to the dealer I was greeted with a warm reception and offered snack and a drink.
When starting to talk about the vehicles and what I was looking for Tracy was extremely responsive to my questions to see what we can work out. When we were dealing with the numbers everything was in black and white. No gimmicks or tricks to try to confuse the actual purchase of the car. All costs/fees/rates were on the paper and clearly defined. No games/hassle and was extremely pleased with the experience and would highly recommend Tracy and the dealer to friends and family.
Thanks
fahawks99
Concord, CA
Concord, CA
2/25/2010
We were looking for a new Jeep Wrangler Unlimited. Our salesperson, KJ, was knowledgeable and professional. He helped us find the right vehicle at the right price and we are very pleased with our purchase. Overall, a good buying experience. Would do business again.
We were looking for a new Jeep Wrangler Unlimited. Our salesperson, KJ, was knowledgeable and professional. He helped us find the right vehicle at the right price and we are very pleased with our purchase. Overall, a good buying experience. Would do business again.
rstamey
Charlotte, NC
Charlotte, NC
2/24/2010
Mr. Jack Salzman and his team were awesome. They listened to both mine and my wife's needs and quickly addressed them with a solution and the perfect product. Thank you. KJ, Bill and Tony worked as a team to make sure that all paperwork and efforts had a purpose within in time frame I had to work within. I never felt that my time was wasted.
Mr. Jack Salzman and his team were awesome. They listened to both mine and my wife's needs and quickly addressed them with a solution and the perfect product. Thank you. KJ, Bill and Tony worked as a team to make sure that all paperwork and efforts had a purpose within in time frame I had to work within. I never felt that my time was wasted.
jdugdale
Concord, NC
Concord, NC
2/23/2010
I was very pleased at how easy they made my new car buying experience. Mark did most of the work over the phone and on the internet which was helpful since i live in lexington,n.c. I would recommend Mark and lake norman chrysler dodge jeep to all my friends.
I was very pleased at how easy they made my new car buying experience. Mark did most of the work over the phone and on the internet which was helpful since i live in lexington,n.c. I would recommend Mark and lake norman chrysler dodge jeep to all my friends.
rootie3738
Lexington, NC
Lexington, NC
2/22/2010
Our buying experience with Lake Norman Chrysler Jeep was exceptional. We went to look around and ended up walking out with a brand new Jeep Wrangler Unlimited. Even our experience with Nathan York, the saleman, was outstanding. He took the time, in the freezing cold, to explain the feature of the vehicle as well as asked what "I" was looking for...not what he wanted to sell us. We never felt pressured even by the Finance Manager. I will and have recommended friends to Nathan York at Lake Norman Jeep Dodge.
Gina Harris
&
Stephen Vickers
Our buying experience with Lake Norman Chrysler Jeep was exceptional. We went to look around and ended up walking out with a brand new Jeep Wrangler Unlimited. Even our experience with Nathan York, the saleman, was outstanding. He took the time, in the freezing cold, to explain the feature of the vehicle as well as asked what "I" was looking for...not what he wanted to sell us. We never felt pressured even by the Finance Manager. I will and have recommended friends to Nathan York at Lake Norman Jeep Dodge.
Gina Harris
&
Stephen Vickers
Bridgina
Statesville, NC
Statesville, NC
2/19/2010
The staff was courteous and accommodating. My Salesman KJ was very attentive to my needs and concerns. He kept in communication with me at all times and made the process of buying my new vehicle a pleasant one. KJ holds a high standard of treating people like family and working harder than I had ever seen in making you happy. The Finance Manager, Amanda, worked out the financial details and got me a better rate than I had expected on my new car loan. She was professional and extremely knowlegeable and also explained the additional coverages available to me in detail.
From the Receptionist (Dana) who greets you with a warm smile and makes you feel at home and is there at all times to make you are comfortable to the Owner (Jack) who makes sure that the customers are treated with the utmost care, I walked away feeling like I not only made a wise decision but gained new friendships along the way.
The staff was courteous and accommodating. My Salesman KJ was very attentive to my needs and concerns. He kept in communication with me at all times and made the process of buying my new vehicle a pleasant one. KJ holds a high standard of treating people like family and working harder than I had ever seen in making you happy. The Finance Manager, Amanda, worked out the financial details and got me a better rate than I had expected on my new car loan. She was professional and extremely knowlegeable and also explained the additional coverages available to me in detail.
From the Receptionist (Dana) who greets you with a warm smile and makes you feel at home and is there at all times to make you are comfortable to the Owner (Jack) who makes sure that the customers are treated with the utmost care, I walked away feeling like I not only made a wise decision but gained new friendships along the way.
denaba2000
Mooresville, NC
Mooresville, NC
2/19/2010
I've previously purchased 4 new vehicles from this dealership; I just bought another two, a Challenger and Wrangler Unlimited. I spent more time researching these two vehicles than I spent researching my last home purchase. Bottom line - Nate and Jamie are not salesman, they are Chrysler/Jeep/Dodge experts. These two folks spent a dozen hours-plus-plus, going over my choices, options, features, test drives, accessories, delivery times ... comparisons ... etc., etc., etc. Through numerous visits, I always felt like I had an advocate; they wanted me to buy the best vehicles for me, with no pressure - only guidance. And yes, they were patient when needed to explain certain features more than once. What is my end result? I have two new cars that fit my family's needs perfectly; I have the options I wanted with no compromises; I understand the operation of the added packages clearly; I was dealt with honestly; I paid a fair price; I was treated like family and I have no regrets. I have not stopped smiling - and that is due to the superior service given at this dealership.
Also - the 'closing' process ... equally as painless. The discussion with Amanda on choices of warrantees, protection and service packages, etc., etc. was both informative and beneficial. I have the coverage that is right for me. No pressure, only guidance. The warrantee is best in the industry - period; and the service packages will assure me that the new driver in the house (and I) will get the all scheduled maintenance and oil changes every 3,000 miles done (we do not need to worry about paying in the future... I just did in the package).
Lastly, the detail work. I don't know who these young folks were ... but the cars didn't even have a fingerprint on them when I drove them away - nice job guys.
I feel that I've been treated like family, by people that like what they do ... and they do it well.
Would I recommend this dealership and these folks to friends? Absolutely. I've handed out over two dozen business cards this last week alone. There is not a reason to buy a new vehicle anywhere else - these folks are it.
Regards,
Chris Pope
I've previously purchased 4 new vehicles from this dealership; I just bought another two, a Challenger and Wrangler Unlimited. I spent more time researching these two vehicles than I spent researching my last home purchase. Bottom line - Nate and Jamie are not salesman, they are Chrysler/Jeep/Dodge experts. These two folks spent a dozen hours-plus-plus, going over my choices, options, features, test drives, accessories, delivery times ... comparisons ... etc., etc., etc. Through numerous visits, I always felt like I had an advocate; they wanted me to buy the best vehicles for me, with no pressure - only guidance. And yes, they were patient when needed to explain certain features more than once. What is my end result? I have two new cars that fit my family's needs perfectly; I have the options I wanted with no compromises; I understand the operation of the added packages clearly; I was dealt with honestly; I paid a fair price; I was treated like family and I have no regrets. I have not stopped smiling - and that is due to the superior service given at this dealership.
Also - the 'closing' process ... equally as painless. The discussion with Amanda on choices of warrantees, protection and service packages, etc., etc. was both informative and beneficial. I have the coverage that is right for me. No pressure, only guidance. The warrantee is best in the industry - period; and the service packages will assure me that the new driver in the house (and I) will get the all scheduled maintenance and oil changes every 3,000 miles done (we do not need to worry about paying in the future... I just did in the package).
Lastly, the detail work. I don't know who these young folks were ... but the cars didn't even have a fingerprint on them when I drove them away - nice job guys.
I feel that I've been treated like family, by people that like what they do ... and they do it well.
Would I recommend this dealership and these folks to friends? Absolutely. I've handed out over two dozen business cards this last week alone. There is not a reason to buy a new vehicle anywhere else - these folks are it.
Regards,
Chris Pope
ccpope