Career Opportunities

• Experienced or trained front line lube techs
• Experienced or certified level Chrysler Dodge Jeep Ram technicians
• Experienced or certified technicians for all manufacturers
• Technicians with independent repair shop experience
• Commercial Tech - Diesel
  

• Meet and greet customers in a timely, friendly manner and obtain vehicle information using our WiAdvisor tool.
• Write up customer's vehicle problems accurately and clearly on repair order.
• Test drive the vehicle with customer as needed to confirm the problem or refers to test technician. Refer to service history, inspect vehicle, and recommend additional needed service.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provide a complete and accurate written cost estimate for labor and parts.
• Establish "promised time" in effort to meet customer expectations Obtain customer's signature on repair order; provide customer with a copy.
• Establish customer's method of payment.
• Check on progress of repair throughout the day.
• Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed.
• Review repair orders to ensure that work is completed and authorization is noted. Close repair order as appropriate.
• Ensure that vehicles are parked in assigned areas. Make sure they are locked and all keys are marked and put away correctly.
• Explain completed work and all charges to customers. Implement a quality control process to eliminate comebacks. Maintain high customer satisfaction standards.
• Handle telephone inquiries for quote requests.
• Maintain a professional appearance. Keep work area clean.
• Other duties may be assigned.

We are seeking an enthusiastic team member to join our Service BDC to take inbound service calls and make outbound service calls for our fast paced service department. We are a special place to work and earned the "Customer First Award for Excellence". We look forward to hearing from qualified candidates willing to contribute to our Dealership's success.

Job Duties:

• Make outbound customer service calls
• Schedule service appointments

Job Requirements:

• Experience in a call center environment
• Knowledge of the automobile industry - automotive experience plus
• Organizational skills and be able to multi task
• Great phone skills and voice
• The capacity to learn systems, have good computer and writing skills

We are seeking an enthusiastic Full or Part-time associate to join our service team as a Service Lane Attendant / Porter.

Job Duties:

• Greet customers as they arrive in the service lane
  
• Transport customers in service shuttle to local destinations
• Porter for service lane
• Assist with cleaning shops, service lane, offices, etc.
• Interface with service technicians
  
• Additional tasks assigned by service management
  

• Must be 21 years or older
• Drive both manual and automatic transmissions
• Have a valid Driver's License
• Have clean driving record and NO criminal records
• Must be detailed oriented and precise
• Possess an enthusiastic, customer-focused personality
• Have familiarity with car dealership operations
• Enjoy working outdoors and in fast paced environment
• Solid base of general automotive knowledge
• Must be able to pick up 50 lbs with no restrictions

• Obtain customer and vehicle data using WiAdvisor.
• Greet customers in a timely, friendly manner and obtain vehicle information.
• Write up customer's vehicle problems accurately and clearly on repair order.
• Test drive the vehicle with customer as needed to confirm the problem or refers to test technician. Refer to service history, inspect vehicle, and recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining them in accordance with manufacturers' specifications. Provide a complete and accurate written cost estimate for labor and parts.
• Establish "promised time" in effort to meet customer expectations
• Obtain customer's signature on repair order; provides customer with a copy.
• Establish customer's method of payment. Obtains credit approval, if necessary.
• Check on progress of repair throughout the day.
• Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed.
• Review repair orders to ensure that work is completed and authorization is noted. Close repair order as appropriate.
• Ensure that vehicles are parked in assigned areas. Make sure they are locked and all keys are marked and put away correctly.
• Explain completed work and all charges to customers.
  
• Implement a quality control process to eliminate comebacks.
  
• Maintain high customer satisfaction standards.
• Handle telephone inquiries for quote requests.
• Maintain a professional appearance. Keep work area clean.
• Other duties may be assigned.

• Process warranty claims in accordance with Manufacturer Guidelines.
• Verify criteria required by factory or distributor.
• Post credits received for payment of warranty claims
• Follow up with the factory and distributors regarding unpaid claims.
• Perform duties as cashier backup.
• File warranty documentation and maintains records as necessary

• At least 3 years' experience as a warranty administrator in an automotive dealership - Stellantis experience plus
• Thorough knowledge of automotive parts and systems
• Professional appearance and strong communications skills
• Ability to understand and follow instructions
• Ability to deal effectively with factory or distributor representatives
• Proficient computer skills required
• Team-oriented
• Reynolds system knowledge a plus

• Take incoming calls from customers regarding wheels/tires, lifts, lights, side steps, custom paint, bed liners and other customization options
• Use sales skills and excitement to drive sales and build rapport with customers that leads to building a customer base and future business
• Use sales in one accessory category to make other recommendations and sales for corresponding mods
• Make outbound calls to existing customers to follow-up on sales leads (quotes) and close sales
• Leverage opportunities provided to maximize sales potential
• Display a professional, courteous and knowledgeable demeanor
• Provide prompt, efficient and accurate service to all customer inquiries
• Efficiently enter and process orders
• Coordinate parts and service to schedule & complete builds
  
• Answer questions / educate customers, providing purchasing suggestions when needed
• Provide various tasks assigned by manager

• Must have, or can acquire, automotive knowledge to an enthusiast level in Jeeps, foreign and domestic trucks, and cars
• High school diploma or an equivalent combination of education and experience
• Ability to maintain professionalism and use tact when dealing with challenging customers
• Excellent communication and interpersonal skills
• Proficiency in computer skills, Reynolds & Reynolds experience a plus
• Excellent organizational skills with the ability to handle multiple tasks simultaneously
  
• Oral and written communication, interpersonal skills
• Ability to prioritize workload and meet deadlines
• Bi-lingual a plus

We are looking for a professional and detail-oriented Parts Delivery Driver. This position requires people skills, must be self-motivated and posses excellent organizational skills.

Job Duties:

• Pick up and deliver parts and accessories to customers, partner stores, wholesale accounts, and vendors
• Check with the parts manager, wholesale representative, inventory control administrator, parts counter people, etc. to coordinate any last-minute pickups or deliveries
• Verify invoice matches purchase order for pick-up or delivery
• Keep an accurate log of daily deliveries and pick-ups
• Turn in all paperwork and undelivered parts daily
• Ensure delivery vehicle is kept clean and regularly maintained
• Help maintain the professional appearance of the parts department
• Maintain a professional appearance
• Other tasks assigned
  

Job Requirements:

• Must be 21 years or older
• Be comfortable driving a cargo van
  
• Have a valid Driver's License
• Have clean driving record and NO criminal records
• Must be detailed oriented and precise
• Possess an enthusiastic, customer-focused personality
• Must meet the physical demands described here to successfully perform the essential functions of the job
  

The position of a Receptionist is to ensure the success of the dealership by promoting a positive attitude and a productive work environment.

Job Duties:

Job Requirements:

• High School Diploma or equivalent required
• Valid and current Driver's License with ability to maintain a good driving record
• Ability to work in a fast-paced work environment
• Strong organizational and time management skills
• Evening and weekend availability required
  

Email resume to: Human Resources